Health and Safety Policy:

• All food is prepared and served in compliance with local health and safety regulations.

• Staff will wash their hands frequently and use gloves when handling food.

• The kitchen will be cleaned and sanitised regularly throughout the day.

• All staff are trained on proper food handling and safety procedures.

Food Quality Policy:

• We only use fresh, high-quality ingredients in all dishes.

• All dishes are prepared to a high standard and are visually appealing.

• We offer a variety of menu options to accommodate dietary restrictions or preferences.

• If a customer has any concerns about the quality of their food, our staff will do their best to resolve the issue promptly.

Customer Service Policy:

• All customers will be greeted warmly and with a smile.

• Our staff will take orders promptly and accurately, and make recommendations if requested.

• If a customer has a complaint, our staff will listen attentively and do their best to resolve the issue to the customer's satisfaction.

• Payments will be processed efficiently and accurately.

Photography Policy:

• Photography is allowed in the restaurant.

• However, guests are not permitted to take photos of other guests or staff without their consent.

Staff Training Policy:

• All staff will be trained on the menu, including ingredients and preparation methods.

• All staff will receive training on customer service, food handling and safety, and company policies and procedures.

• Training will be ongoing to ensure that all staff are up-to-date on best practices.

Staff Behaviour Policy:

• All staff are expected to dress appropriately and maintain good personal hygiene.

• Staff are expected to arrive on time for their shift and complete their duties in a timely and efficient manner.

• Any inappropriate behavior or language will not be tolerated.

• Staff are expected to be respectful and courteous to all customers.

Management Policy:

• The restaurant will be managed efficiently and effectively.

• All financial transactions will be recorded accurately and in compliance with applicable laws and regulations.

• Inventory will be managed to ensure that we always have the necessary ingredients and supplies on hand.

• Marketing and promotional efforts will be ongoing to attract new customers and retain existing ones.

Accessibility Policy:

• The restaurant is committed to making our establishment accessible to all individuals.

• The restaurant is wheelchair accessible.

• Our staff is trained on how to assist customers with disabilities.

Privacy Policy:

At Coya, we take your privacy seriously and are committed to protecting your personal information. This privacy policy explains how we collect, use, and share your personal data when you visit our restaurant or use our online services.

What personal data we collect:

We collect personal data that you provide to us, such as your name, contact information, and payment details when you make a reservation, place an order, or sign up for our loyalty program. We may also collect information about your location, device, and browsing behaviour when you use our website or mobile app.

How we use your personal data:

We use your personal data to provide you with our services, such as processing your reservations and orders, sending you updates and promotions, and improving our website and mobile app. We may also use your data for internal purposes, such as analytics and research.

How we share your personal data:

We may share your personal data with our trusted partners and service providers, such as payment processors and marketing agencies, to help us deliver our services to you. We may also share your data with law enforcement or other authorities when required by law.

How we protect your personal data:

We take reasonable measures to protect your personal data from unauthorised access, use, or disclosure. We use secure servers and encryption technologies to protect your data, and restrict access to those who need it for legitimate purposes.

Your rights and choices:

You have the right to access, correct, or delete your personal data that we hold, as well as to object to or restrict its processing. You can also opt out of receiving our promotional emails and newsletters at any time by clicking the unsubscribe link in the email.

Marketing communications:

We may use your personal data to send you marketing communications about our products, services, and promotions, unless you have opted out of receiving such communications. You can unsubscribe from these communications at any time.

Cookies and similar technologies:

We use cookies and similar technologies on our website and mobile app to improve your experience and personalize our content and ads. You can control the use of cookies through your browser settings.

Changes to this policy:

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes and seek your consent if necessary.

Contact us:

If you have any questions or concerns about our privacy policy or how we handle your personal data, please contact us at coyanoosa@gmail.com

This policy is intended to provide a framework for the operation of the restaurant. All staff members are expected to adhere to the policies and procedures outlined here. The restaurant reserves the right to make changes to this policy at any time.